Help Center
How can we help?
Quick answers to the questions families ask most. Can't find what you need? We're one email away.
- What is Chummi?
- Chummi is a parent-approved, invite-only voice and messaging app for kids and their real friends. It works like a walkie-talkie — kids press to talk and send quick voice notes — but every connection is approved by a parent first.
- How do parent approvals work?
- Before a child can talk to anyone, a parent reviews and approves that friend. Nothing happens until you say yes, and you can remove an approved friend at any time.
- Can strangers contact my child?
- No. Chummi is invite-only with no public profiles, no search, and no feeds. There is no way for someone you haven't approved to find or message your child.
- How do I get started?
- Download the Chummi app, create a parent account, and set up your child's profile. From there you'll approve your child's first friends and you're ready to go. (Chummi is currently rolling out — join the waitlist on our home page to be notified.)
- How do I add or remove a friend?
- Open Settings, go to your child's profile, and use Manage Friends to approve a new connection or remove an existing one. Changes take effect immediately.
- Is my family's data private?
- Yes. Chummi has no ads and does not sell personal data. See our Privacy Policy for the full details on what we collect and how it's protected.
- I still need help. How do I reach a human?
- Email us at support@chummi.io and we'll get back to you. We're a parent-first team and we read every message.
Still stuck? Contact us at support@chummi.io.